Legal

Privacy Policy

Last updated: June 16, 2026

FixMate Connect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using FixMate Connect, you agree to the practices described herein.

Information We Collect

We collect several types of information to provide and improve our services. This includes information you provide directly, information generated through your use of the platform, and information from third-party integrations.

1.1 User Account Information

When you create an account, we collect:

Full name and email address
Password (stored in encrypted form — never in plain text)
Account type (customer or contractor)
Account creation date and last login activity
Profile image (if provided)

This information is required to create and maintain your account, authenticate your identity, and personalize your experience on the platform.

1.2 Contractor Profile Information

If you register as a contractor, we collect additional information to build your public professional profile:

Company name and business registration number
Owner or representative name
Phone number and business email address
Service area and trade categories
Trade license number and verification status
Business logo and portfolio photos
Profile active/inactive status

Contractor profile information (excluding sensitive credentials) may be displayed publicly to customers searching for services in your area.

1.3 Messages Between Users

Our platform facilitates communication between customers and contractors. When you send or receive messages, we collect and store:

Message content and timestamps
Sender and recipient identifiers
Quote requests and responses
Any attachments or files shared within messages

Messages are stored to provide continuity of service, support dispute resolution, and maintain a record of agreements between parties. We do not read or analyze message content for advertising purposes.

1.4 Uploaded Documents

Contractors may upload documents as part of their profile verification process. This includes:

Insurance certificates and policy documents
Trade licenses and certifications
Business registration documentation
Portfolio images and project photos

Uploaded documents are stored securely and used solely for the purpose of verification and profile display. Insurance documents are reviewed by our administrative team for verification and are not shared with third parties without your consent.

1.5 Subscription and Payment Information

When you subscribe to a FixMate Connect plan, we collect and process the following:

Subscription plan selected (Basic, Pro, or Yearly)
Subscription status and billing dates
Promotional codes applied and their associated discounts
Trial start and end dates
Stripe customer ID and subscription ID
Payment status and transaction records

Important: We do not store your full credit card number, CVV, or banking details. All payment processing is handled securely by Stripe, a PCI-DSS Level 1 certified payment processor. We receive only tokenized references to your payment method.

How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account
To verify contractor credentials and display verified profiles
To connect customers with local contractors
To process subscription payments and manage billing
To send service-related communications and account notifications
To provide customer support and resolve disputes
To detect, prevent, and address fraud, abuse, or security incidents
To improve and develop new features for the platform
To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

Our Security Commitment

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

Encryption at rest and in transit: All data is encrypted using industry-standard protocols (TLS/SSL) during transmission, and sensitive data is encrypted at rest.
Password security: Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
Access controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
Secure document storage: Uploaded documents are stored in secure cloud infrastructure with access logging.
Payment security: Payment processing is fully delegated to Stripe, which maintains PCI-DSS Level 1 compliance — the highest level of certification available in the payments industry.
Session management: User sessions are managed securely with expiring tokens and safeguards against session hijacking.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

With other users: Contractor profile information (company name, trade, service area, verification status) is visible to customers on the platform.
With service providers: We share data with trusted third-party vendors who assist in operating our platform (e.g., Stripe for payments, cloud hosting providers). These vendors are contractually obligated to protect your data.
For legal compliance: We may disclose information if required by law, court order, or governmental authority.
For safety: We may disclose information to protect the rights, property, or safety of FixMate Connect, our users, or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

Account data is retained for the lifetime of your account
Payment and transaction records are retained for up to 7 years for accounting and legal compliance
Uploaded documents are retained as long as your contractor profile is active
Messages are retained to provide continuity of service and dispute resolution

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Portability: Request your data in a structured, machine-readable format
Objection: Object to certain uses of your data
Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

Cookies and Tracking

FixMate Connect uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve platform performance. These include:

Essential cookies: Required for authentication and session management
Functional cookies: Used to remember your preferences and settings

We do not use third-party advertising cookies or track you across other websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification.

Your continued use of FixMate Connect after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

FixMate Connect — Privacy Team

istemicetin@gmail.com

We aim to respond to all privacy-related inquiries within 5 business days.

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